Articles by Jeremy Edberg

ChatBots will replace humans, not programs

ChatBots will replace humans, not programs

Last week, I was on a panel discussion about communication in the enterprise, and I said something that elicited a gasp from the audience -- I said that chatbots will not replace programs, they will replace humans. I’d like to take some time to expand on that thought a little bit more. But we’ll get back to that in a moment. First, some history.

The rise of chat

Online chat was one of the earliest forms of communication on computers, dating back to the 1960s, when you could message other users on the same system. In the 1970s we …


Your Infrastructure is not a Unique Snowflake, and that's Ok.

Your Infrastructure is not a Unique Snowflake, and that's Ok.

This series of blog posts is based on a talk I did at Dotscale Paris, 2015

Overhead

How many of you have written software for a company that wasn't part of the main product? I imagine it is many if not all of the people reading this blog.

In the business world, this is called overhead -- work that is done to move the business forward but is not part of the core product. Generally speaking, businesses try to remove overhead, because while it may be important for the business, it's usually work that other businesses are doing too, and therefore …


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