Articles tagged: ChatOps

ChatBots will replace humans, not programs

ChatBots will replace humans, not programs

Last week, I was on a panel discussion about communication in the enterprise, and I said something that elicited a gasp from the audience -- I said that chatbots will not replace programs, they will replace humans. I’d like to take some time to expand on that thought a little bit more. But we’ll get back to that in a moment. First, some history.

The rise of chat

Online chat was one of the earliest forms of communication on computers, dating back to the 1960s, when you could message other users on the same system. In the 1970s we …

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